Welcome to By Rawan. These Terms & Conditions ("Terms") govern your use of our website and the purchase of products from our online store. By accessing or using this website, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing this website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with any part of these Terms, please do not use our website.
2. Products
We strive to ensure that all product descriptions, images, prices, and availability are accurate. However, we do not guarantee that all information is error-free.
We reserve the right to:
- Correct pricing or product description errors.
- Modify or discontinue products without prior notice.
- Limit the quantities available for purchase.
- Refuse or cancel any order if necessary.
Product images are for illustrative purposes and actual packaging may vary due to manufacturer updates.
3. Orders
Once an order is placed, you will receive an order confirmation. This confirmation does not guarantee acceptance of your order.
We reserve the right to cancel or refuse orders for reasons including:
- Product unavailability
- Pricing errors
- Suspected fraud
- Incomplete or inaccurate customer information
- Violation of these Terms
If payment has already been processed for a cancelled order, a full refund will be issued.
4. Pricing
All prices displayed on the website are in the applicable local currency unless otherwise stated.
Prices may change without prior notice.
Applicable taxes, delivery charges, or other fees will be displayed during checkout where required.
5. Payments
Payments are processed securely through trusted third-party payment providers.
We do not store your full payment card information.
By submitting payment, you confirm that you are authorized to use the selected payment method.
6. Shipping
Delivery times are estimates and may vary depending on your location, courier services, weather conditions, public holidays, or unforeseen circumstances.
We are not responsible for delays caused by shipping carriers after an order has been dispatched.
Customers are responsible for providing accurate shipping information.
7. Returns & Refunds
Please refer to our separate Return & Refund Policy for complete details.
Products that have been opened, used, damaged after delivery, or are unsuitable for resale may not be eligible for return unless required by applicable law.
For health, hygiene, and safety reasons, certain products may be non-returnable.
8. Medical Disclaimer
The information provided on this website is intended for general educational and informational purposes only.
Product descriptions, blog articles, skincare advice, and educational content do not constitute medical advice and should not replace consultation with a qualified healthcare professional.
Always read product instructions carefully before use.
If you experience an allergic reaction or medical emergency, discontinue use immediately and seek professional medical care.
Prescription-only medications, where applicable, will only be dispensed in accordance with applicable laws and regulations.
9. Intellectual Property
All website content, including but not limited to:
- Logos
- Branding
- Images
- Product descriptions
- Graphics
- Videos
- Blog articles
- Website design
is the property of By Rawan or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
10. User Conduct
You agree not to:
- Use the website for unlawful purposes.
- Interfere with website security or functionality.
- Upload malicious software or harmful code.
- Attempt unauthorized access to our systems.
- Misrepresent your identity or provide false information.
11. Limitation of Liability
To the fullest extent permitted by law, By Rawan shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of this website or the purchase or use of products.
Our total liability shall not exceed the amount paid for the relevant order.
12. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
13. Changes to These Terms
We reserve the right to modify these Terms & Conditions at any time.
Updated versions will be posted on this page with a revised effective date.
Continued use of the website after changes are posted constitutes acceptance of the updated Terms.
14. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where By Rawan operates.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts of that jurisdiction.
Contact Us
If you have any questions about this policy, please contact us:
- By email: [email protected]
- By phone: +961 71 392 611
- Beirut, Lebanon
You can also reach us through our contact page.
By accessing or using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.